Operate · Knowledge
What Zeus learned stays learned.
A resolved incident is worth more than a closed ticket. Each one becomes a failure class with a recorded diagnosis, a drafted fix and the evidence behind it, so the next occurrence starts from what you already know.
What you get
6 capabilities
Failures become classes, not tickets
grouped by signature, so the third occurrence is recognisably the first
Recurring gaps are named
the classes that keep coming back, ranked by how often they return
What Zeus wrote is separated from what needs a human
two views, so nobody mistakes a draft for a decision
Ask whether a fix is still holding
a past resolution is only knowledge while it still prevents the failure
Coverage over a window you choose
7, 30 or 90 days, or all time
Honest about what is not measured
verification and attestation need loops that do not exist yet, and say so on the page
How it works
3 steps
Resolve
An incident is diagnosed in the Work Queue with contract, lineage and run evidence attached.
Record
The diagnosis and any drafted fix are written to the failure class, not to a ticket that closes.
Reuse
The next occurrence of that class opens with what was learned last time already in front of you.
Stop relearning the same failure.
See how a resolved incident becomes a class your team can reuse, and how the page stays honest about the stages it cannot yet prove.